Add log files steps to bug-report template

2022-05-23 22:16:12 +02:00

name, about, title, labels, assignees

name	about	title	labels	assignees
Bug report	Create a report to help improve the patcher	[BUG] try to name your bug

Before posting any bug issue, please make sure you have patched a clean VideoStation / AME install by doing the following:

Uninstall VideoStation (keep your library)
Uninstall Advanced Media Extensions
Re-install VideoStation (it should also ask to install Advanced Media Extensions)
Run the patch

System details

Synology model: [Synology NAS model]
DSM version: [version]
SynoCommunity FFMPEG Version: [version]
VideoStation version: [version]
Advanced Media Extensions version: [version / "none" if you don't have it installed]

Describe the bug A clear and concise description of what the bug is.

Provide Log files

Start the video on VideoStation, wait for the video to play and put the browser in background (keep the video playing)
Connect through SSH (help)
Switch to root user: sudo -i

`ffmpeg.log` (containing the ffmpeg-wrapper execution logs)

Go to the temporary directory: cd /tmp
Type ls -al | grep ffmpeg to list all files containing "ffmpeg" and check you have one named ffmpeg.log
Type tail -200 ffmpeg.log to print the last 200 lines to the console
Copy paste those lines in a new gist
Add the gist link to the issue

When you ran ls -al | grep ffmpeg you should have seen another file that looks like ffmpeg-FFMxxxx.stderr
Type tail -100 ffmpeg-FFMxxxx.stderr (replacing the filename by the correct one)
Copy paste those lines in a new gist
Type head -300 ffmpeg-FFMxxxx.stderr (replacing the filename by the correct one)
Copy paste those lines in another new gist
Copy paste all the gists links in the issue

Additional context Add any other context about the problem here.