3.0 KiB
3.0 KiB
name, about, title, labels, assignees
name | about | title | labels | assignees |
---|---|---|---|---|
Bug report | Create a report to help improve the patcher | [BUG] try to name your bug |
Before posting any bug issue, please make sure you have patched a clean VideoStation / AME install by doing the following:
- Uninstall VideoStation (keep your library)
- Uninstall Advanced Media Extensions
- Re-install VideoStation (it should also ask to install Advanced Media Extensions)
- Run the patch
System details
- Synology model: [Synology NAS model]
- DSM version: [version]
- SynoCommunity FFMPEG Version: [version]
- VideoStation version: [version]
- Advanced Media Extensions version: [version / "none" if you don't have it installed]
Describe the bug A clear and concise description of what the bug is.
Provide Log files
- Start the video on VideoStation, wait for the video to play and put the browser in background (keep the video playing)
- Connect through SSH (help)
- Switch to root user:
sudo -i
ffmpeg.log
(containing the ffmpeg-wrapper execution logs)
- Go to the temporary directory:
cd /tmp
- Type
ls -al | grep ffmpeg
to list all files containing "ffmpeg" and check you have one namedffmpeg.log
- Type
tail -200 ffmpeg.log
to print the last 200 lines to the console - Copy paste those lines in a new gist
- Add the gist link to the issue
ffmpeg-xxxx.stderr
(containing chunks transcoding operations)
- When you ran
ls -al | grep ffmpeg
you should have seen another file that looks likeffmpeg-FFMxxxx.stderr
- Type
tail -100 ffmpeg-xxxx.stderr
(replacing the filename by the correct one) - Copy paste those lines in a new gist
- Type
head -300 ffmpeg-xxxx.stderr
(replacing the filename by the correct one) - Copy paste those lines in another new gist
- Copy paste all the gists links in the issue
gstreamer.log
(containing the ffmpeg-wrapper execution logs)
- Go to the temporary directory:
cd /tmp
- Type
ls -al | grep gst
to list all files containing "ffmpeg" and check you have one namedffmpeg.log
- Type
tail -200 gstreamer.log
to print the last 200 lines to the console - Copy paste those lines in a new gist
- Add the gist link to the issue
gstlaunch-xxxx.stderr
(containing chunks transcoding operations)
- When you ran
ls -al | grep gst
you should have seen another file that looks likeffmpeg-FFMxxxx.stderr
- Type
tail -100 gstlaunch-xxxx.stderr
(replacing the filename by the correct one) - Copy paste those lines in a new gist
- Type
head -300 gstlaunch-xxxx.stderr
(replacing the filename by the correct one) - Copy paste those lines in another new gist
- Copy paste all the gists links in the issue
Additional context Add any other context about the problem here.